Frequent Asked Questions

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Erborian Family Reward FAQ

  • It’s very simple! You can register online.
    You can register directly by creating an account or when authenticating at the time of purchase. If you already have an ERBORIAN account, you are automatically enrolled in The Erborian Family Program loyalty program.
     

  • By registering for the Erborian Family Program you will have the possibility of receiving exclusive gifts and offers, you will also be able to have an overview of our news and your loyalty will be rewarded!

    The benefits depend on the level reached and you are therefore entitled to benefit from them as soon as you reach the corresponding threshold, regardless of the number of points obtained at that time.

    By joining the Program, you are automatically entitled to the following benefits:

    - A welcome offer for the first purchase on the site www.uk.erborian.com

    - Dedicated promotional offers if they have provided an e-mail address and if they have expressly agreed to receive them by checking the acceptance box,

    - From previews to sales and Black Friday if they have provided an e-mail address and if they have expressly agreed to receive them by checking the acceptance box,

    - Birthday gift if the date of birth is communicated, (only with communication by e-mail)

    Other advantages will then be added to these, depending on the number of points acquired and the thresholds reached:

    1.    Lover status : from 0 to 99 points

    - For your birthday: a special gift if you have communicated your birthday date in your account space. (Only with communication by e-mail)

    - Standard UK delivery offered with £29 purchase

    - 1 voucher of five pounds (£5.00) to be used on the next purchase from £6 of purchase and the first 50 points earned on the site www.uk.erborian.com. Can be redeem only one time per customer. 

    2. Obsessive status : from 100 to 299 points

    - For your birthday: a special gift if you have communicated your birthday date in your account space. (Only with communication by e-mail)

    - Standard UK delivery offered with £19 purchase

    - 1 voucher of ten pounds (£10.00) to be used on the next purchase from £11 of purchase and every 100 points earned on the site www.uk.erborian.com.

    3. Expert status: from 300 points

    - For your birthday: a special gift if you have communicated your birthday date in your account space. (Only with communication by e-mail)

    - Free Standard UK delivery for any purchase.

    - 1 voucher of ten pounds (£10.00) to be used on the next purchase from £11 of purchase and every 100 points earned on the site www.uk.erborian.com.

    - Privileged access to our contests to test our new products in preview (only with communication by e-mail).

    These benefits have no monetary value and therefore cannot be exchanged or refunded. For more details, see the program terms and conditions.

     

  • We are sorry to inform you that our loyalty program is strictly personal. It is not possible to transfer your points to another account.

  • You will receive one point for each pound spent on purchases of ERBORIAN UK products (including VAT) at their normal price, reduced on the online store www.uk.erborian.com.

    Eligible purchases include all ERBORIAN products purchased excluding delivery charges.

    In addition to your purchases, you can also earn points for the following online activities:

    - 10 points from the creation of your customer account;

    - 10 points for subscribing to the Erborian newsletter;

    - 5 points from the first connection to your account via Instagram;

    - From 5 to 15 points maximum for sharing your opinion online, validated by Customer Service, on an ERBORIAN product actually used;

    - 1 opinion allows the accumulation of 5 points, a second of five points and a third of five points;

    - From 5 to 15 points maximum for the association of a photo with an opinion, validated by Customer Service, on an ERBORIAN product actually used;

    - 1 photo allows the accumulation of 5 points, a second of five points and a third of five points. Only one photo is counted per notice posted on the www.fr.erborian.com site;

    - From 5 to 15 points maximum for the association of a video with an opinion, validated by Customer Service, on an ERBORIAN product actually used;

    - 1 video allows the accumulation of 5 points, a second of five points and a third of five points. Only one video is counted per notice posted on the www.fr.erborian.com site.
     

  • The program is tiered, determined by the number of points earned on your purchases over a twelve-month period and through qualifying activities.

    On the day of your membership in the Program, you acquire the status of Lover (“Lover”), and benefit from the corresponding advantages. You do not need to accumulate points to maintain the Lover level.

    On the day you start collecting points (the “Start Date”), you begin your Erborian story (“Historie Erborian”).

    The Erborian Story lasts a maximum of 12 months, during which:

    - If you accumulate 0 to 99 points: you become a Lover ("Lover");

    - If you collect 100 to 299 points: you become an Obsessive ("Obsessive").

    => If you have accumulated more than 100 points in the twelve months following your Start Date, you retain your obsessive status. You restart your Erborian Story at Obsessive status with a point balance restored to 100 points, with a new Start Date starting the day after the previous story ended

    => If you have accumulated less than 100 points in the twelve months following your Start Date, we will switch to Lover status to continue your story. You restart your Erborian Story at Lover status with a point balance restored to 0 points, with a new Start Date starting the day after the previous story ends

    - If you accumulate 300 points or more: you become an Expert (“Expert”).

    => If you have accumulated more than 300 points in the twelve months following your Start Date, you retain your Expert status. You restart your Erborian Story at Expert status with a point balance restored to 300 points, with a new Start Date starting the day after the previous story ended

    => If you have accumulated between 100 and 299 points in the twelve months following your Start Date, we will switch to Obsessive status to continue your story. You restart your Erborian Story at Obsessive status with a point balance restored to 100 points, with a new Start Date starting the day after the previous story ended

    => If you have accumulated less than 100 points in the twelve months following your Start Date, we will switch to Lover status to continue your story. You restart your Erborian Story at Lover status with a point balance restored to 0 points, with a new Start Date starting the day after the previous story ended.
     

  • You can check your points directly from your profile:

    1) On your ERBORIAN account on www.uk.erborian.com

    2) On the header of loyalty program emails
     

  • Yes, you will receive a special offer... If you have given us your date of birth and subscribed to our newsletter! Your personal offer will be valid for one month from your birthday.

  • Yes, you can merge 2 accounts if at least 3 of the following fields are identical:

    Same name

    Same last name

    An identical address (e-mail address, telephone number, postal address).

    To proceed with the "merger" of 2 accounts, please contact our customer service by e-mail (via the contact form) or by telephone from Friday 9 a.m. to 6 p.m. on 0800 358 1159. (cost of a local call).
     

  • You can modify your personal information on our site, from the “my information” section of your account.

  • It is possible that the points accumulated thanks to your actions (purchases, bonus points…) during the last 24 hours have not yet been added to your points balance. Your points will be credited within 24 business hours.

    If you have any further questions, do not hesitate to contact our customer service.
     

  • You will receive your offers by e-mail. Some offers are sent exclusively by e-mail. Make sure you have entered a valid email address.

  • You can only accumulate points on our e-boutique www.uk.erborian.com.

    It is not possible to accumulate points at our resellers (perfumeries, corners, pharmacies and similar, etc.) because they are not taking part in the initiative for the moment.
     

  • No, you cannot earn points outside of www.uk.erborian.com for the UK loyalty account Erborian Family Rewards.

  • The loyalty program can be modified at any time, do not hesitate to consult our general conditions (by clicking here)

  • You will receive your gifts and/or advantages as soon as you have reached the required number of points.

    Online: you can take advantage of your benefits online by following the steps indicated on the dedicated page.

    *Purchase required for certain benefits.
     

  • Unfortunately, we are unable to credit points for purchases made prior to the Erborian Family Rewards enrollment date.

  • To obtain the 5 legal points of the Instagram account you must have subscribed to our Instagram account via the button in the Erborian Family Program section of your account. You can only earn these points once and it may take up to 24 business hours for them to be credited.

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