ACCESSIBILITY STATEMENT

This Website is operated by or on behalf of L’Occitane Limited, a limited liability company with registered company number 03278335, whose registered address is at :
Capital House
25 Chapel Street
London NW1 5DH.

DESCRIPTION AND OPERATION OF SERVICES

The Website is the official e-commerce site of the Erborian brand for users located in the United Kingdom. It allows users to:

• Browse the catalogue of skincare via the search bar and menus accessible from the homepage;
• Access detailed information about each product (description, ingredients, usage tips, pricing, customer reviews, etc.) on the corresponding product page;
• Add products to their shopping cart by clicking the “Add to cart” button on the product page;
• Place an order online, selecting a delivery method and a secure payment option;
• Learn more about the Erborian brand, its history, and commitments
• Create a customer account, enabling order tracking, delivery address management, and communication preferences;
• Read beauty tips and editorial content featured in sections such as “Skin Tips”;
• Contact customer service via a contact form, or links to additional services (FAQ, product returns, etc.);
• Use additional features such as store locator, newsletter subscription, or keyword search.

COMPLIANCE WITH ACCESSIBILITY REQUIREMENTS

As part of the redesign of our website, we have committed to a continuous improvement process for digital accessibility. We are working in collaboration with a specialized agency.

This collaboration continues throughout the development process, leading to a comprehensive audit once the main features and pages are available to our users.

This approach allows us to progressively identify and correct non-compliance issues, with the goal of providing an inclusive experience to all our visitors, based on the European standard EN 301 549.

This statement will be updated upon completion of the full audit and following regular subsequent audits.

PREPARATION OF THIS ACCESSIBILITY STATEMENT

This statement was prepared on April 28, 2026.

CONTACT

If you have any questions regarding the accessibility of the website, you can contact us by email at: ukcustomerservices@erborian.com or by mail at the following address: