Frequent Asked Questions
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We deliver to any address in the UK, excluding the Channel Islands. We use Royal Mail to deliver your order. If you wish to order products to be delivered outside of the UK, please visit our global website, www.erborian.com.
If there is no one at the address given who is able and competent to accept delivery of the products, you will have the option to arrange for an alternative delivery date or be given additional information about the collection of the products. Delivery options and average delivery times are set out below.
Standard UK Delivery
No matter how many items you order, our standard UK delivery rate is £3.95. Standard delivery is FREE for orders of £29 or more.
We are able to and deliver your order within 4-6 working days to mainland England, Wales and mainland Scotland.
UK Express Delivery
Our UK express service rate is £5.95. Delivery is within 3 working days.
To organise an exchange or a refund, please complete the following form by clicking here and send your items with a copy of your invoice to our freepost address. Once we have received your parcel, we will contact you to organise the exchange or refund.
*A working day is any day other than a Saturday, Sunday or a UK bank or other public holiday.
We represent Erborian in the UK and therefore we can deliver within this country only. You can check our international website here: www.erborian.com to see in which countries we operate.
We’re sorry your order arrived damaged. Please call us on 0800 358 1159 (UK) Monday-Friday 9am-6pm or email us firstname.lastname@example.org and we’ll do our best to assist you further.