Frequent Asked Questions

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Returns and Refunds

  • It is Erborian’s intention to delight our customers. For this reason, we will gladly issue an exchange or a full refund to the original debit or credit card for any unopened merchandise bought on that is returned within 28 days of the date of purchase. All items must be unopened and in a saleable condition.
    Please note that, we cannot offer exchanges or refunds on any opened or used products. 

    Items returned with a gift receipt are subject to exchange only. Any promotional gifts received with products must also be returned.

    To return your product, simply head over to the Royal Mail website and print your returns label. You can then drop it off at any post office or Royal Mail customer service point. Upon receipt of your parcel, we will contact you to organise the exchange or refund.

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