Frequent Asked Questions

It is Erborian’s intention to delight our customers. For this reason, we will gladly issue an exchange or a full refund to the original debit or credit card for any unopened merchandise bought on uk.erborian.com that is returned within 28 days of the date of purchase. All items must be unopened and in a saleable condition.
Please note that, we cannot offer exchanges or refunds on any opened or used products. 

Items returned with a gift receipt are subject to exchange only. Any promotional gifts received with products must also be returned.

To return your product, simply head over to the Royal Mail website and print your returns label. You can then drop it off at any post office or Royal Mail customer service point. Upon receipt of your parcel, we will contact you to organise the exchange or refund.

Recall of four batches of Erborian Centella Crème – batch numbers KM07343, KM06343, KM06363, KM05363 

At Erborian, the safety of our consumers is our top priority. 

As a precautionary measure, due to a technical non-conformity identified in the formula of Erborian Centella Crème, we have decided to voluntarily recall four batches of product (KM07343, KM06343, KM06363, KM05363). 

We recommend that people in possession of one of these products stop using it and contact our Customer Service to find out how to return it: 

By email: ukcustomerservices@erborian.com
By phone: 0800 358 1159 - Monday to Friday, 9am to 5pm