Due to postal service strikes, the express shipping option won't be available for the next days 🚚

Frequent Asked Questions

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My Order

  • To place an order, select your desired product/s, click on ‘’MY BAG’’ and then proceed to the order process.

    In your shopping bag, you have access to a summary of your order. Also in this section you can choose two complimentary samples.

    When you have finished, click on ‘’CONTINUE’’ where you will be asked to login to your account, if you don’t have an account, you can create a new account. After you have logged in, choose your preferred delivery method and add your billing and delivery address. If your billing address is different from your delivery address; click ‘’EDIT’’ and fill out the fields. You can also leave delivery instructions in the ‘’COMMENTS’’ box should you not be at home at the time of the delivery. Click ‘’CONTINUE’’, select your payment method and click the ‘’I have read and accept the terms and conditions.’’. Then click ‘’FINALISE CHECKOUT’’.

    You will receive your order number, and we will also send you your confirmation by email. Please check it thoroughly. If there is anything that needs amending please call us on 0800 358 1159 (UK) Monday-Friday 9am-6pm and Saturday 9am-5pm.

  • We all change our minds and that is ok! You can now cancel your order within one hour of placing it. If you have any questions regarding order cancellation and changes or require assistance, please reach out to our customer care team  Monday-Friday 9am-6pm and Saturday 9am-5pm 0800 358 1159 (UK).

  • To redeem your promotional code:

    - click on ‘’MY BAG’’ at the top on your right hand side.

    - Enter your promotional code in the box located at the right of your basket and click ‘’APPLY’’ to activate this code. If you get an error message, please check that you have only one promotion per transaction.

  • Check that your promotional code is entered correctly. Our codes are case sensitive and do not include spaces. Make sure that only one promotional code has been redeemed on your order, as they are not combinable with other promotions or discounts. If you have checked all the above points and your promotional code has not been accepted, please contact Customer Service on 0800 358 1159 (UK) Monday-Friday 9am-6pm and Saturday 9am-5pm.

  • For your first order online, we offer you free shipping! 

    To enjoy your welcome offer, simply enter the code "EWELCOME" in the box entitled at the right of your shopping bag.

    Also note that this offer cannot be combined with other promotions and is only valid for your first order online.

  • Yes, all the information about your order, including online payment by credit card, is protected. The entire transaction takes place on a secure server (SSL VeriSign) and your credit card number is encrypted.You can buy online safely.

  • You can pay by credit card. Visa, Meastro, Mastercard and Amex. In the step "Payment", choose your card and click "I finalise my order” - Enter your credit card details - Click on "Yes, I confirm my payment”.

    New! You can also use Klarna and Apple Pay as a payment method!
     

Got another question?